ISO 9000: Icyemezo mpuzamahanga cya sisitemu yo gucunga neza

Ukurikije ibipimo mpuzamahanga byibicuruzwa, ISO, nkimwe mubipimo byingenzi, ikoreshwa cyane nkimwe mubikoresho byabakiriya ninshuti zo gusuzuma ubuziranenge bwibicuruzwa. Ariko uzi bangahe kubijyanye na ISO 9000 na ISO 9001? Iyi ngingo izasobanura ibipimo birambuye.

ISO 9000 ni uruhererekane rw'ibipimo ngenderwaho mpuzamahanga byo gucunga ubuziranenge byateguwe n'umuryango mpuzamahanga ushinzwe ubuziranenge (ISO). Uru ruhererekane rw'ibipimo ruha amashyirahamwe urwego n'amahame yo gushyiraho, gushyira mu bikorwa no kubungabunga sisitemu yo gucunga neza, igamije gufasha amashyirahamwe kuzamura ireme ry'ibicuruzwa na serivisi, kuzamura abakiriya no kunoza imikorere rusange y’umuryango.

ISO 9000 urukurikirane rwibipimo

Ibipimo bya ISO 9000 bikubiyemo ibipimo byinshi, bizwi cyane muri byo ni ISO 9001. Ibindi bipimo nka ISO 9000, ISO 9004, nibindi bitanga inkunga ninyongera kuri ISO 9001.

1. ISO 9000: Sisitemu yo gucunga ubuziranenge Ibyingenzi n'amagambo
ISO 9000 isanzwe itanga urufatiro nijambo ryuburyo bwiza bwo gucunga neza. Irasobanura amagambo shingiro nibisobanuro bijyanye no gucunga neza kandi ishyiraho urufatiro rwamashyirahamwe gusobanukirwa no gushyira mubikorwa ISO 9001.

2. ISO 9001: Ibisabwa muri sisitemu yo gucunga neza
ISO 9001 nigipimo gikoreshwa cyane murukurikirane rwa ISO 9000. Harimo ibisabwa bikenewe kugirango hashyizweho sisitemu yo gucunga neza kandi irashobora gukoreshwa muburyo bwo gutanga ibyemezo. ISO 9001 ikubiyemo ibintu byose bigize umuryango, harimo kwiyemeza kuyobora, gucunga umutungo, gushushanya no kugenzura ibicuruzwa na serivisi, gukurikirana no gupima, gukomeza gutera imbere, nibindi.

3. ISO 9004: Ubuyobozi bwuzuye kuri sisitemu yo gucunga neza
ISO 9004 itanga amashyirahamwe nubuyobozi bwuzuye kuri sisitemu yo gucunga ubuziranenge yagenewe gufasha amashyirahamwe kugera ku bikorwa byiza. Igipimo nticyibanda gusa ku kuzuza ibisabwa na ISO 9001, ahubwo gikubiyemo ibyifuzo ku ishyirahamwe ryibanda ku bafatanyabikorwa baryo, igenamigambi rifatika, gucunga umutungo, n'ibindi.

Ibirimo byihariye bya ISO 9001

Igipimo cya ISO 9001 kigizwe nurukurikirane rw'ibisabwa bikubiyemo ibintu byose bijyanye no gucunga neza. Kubwibyo, urugero rwo gukoresha ISO 9001 ni rugari cyane, rukubiyemo inganda zose nimirima.
1. Sisitemu yo gucunga neza
Amashyirahamwe akeneye gushiraho, kwandika, gushyira mubikorwa no kubungabunga sisitemu yo gucunga neza kugirango yujuje ibisabwa ISO 9001 no gukomeza kunoza sisitemu.

2. Kwiyemeza kuyobora
Ubuyobozi bw'uyu muryango bugomba kwerekana ko bwiyemeje gukora neza muri gahunda yo gucunga neza no kureba ko bujyanye n'intego z'umuryango.

3. Icyerekezo cyabakiriya
Amashyirahamwe akeneye kumva no guhaza ibyo abakiriya bakeneye kandi bagaharanira kunoza abakiriya.

4. Uburyo bwo gutunganya inzira
ISO 9001 isaba amashyirahamwe gukoresha inzira yuburyo bwo kunoza imikorere muri rusange mu kumenya, gusobanukirwa no gucunga inzira zitandukanye.

5. Gukomeza gutera imbere
Amashyirahamwe akeneye guhora ashakisha uburyo bunoze bwo kunoza imikorere yubuyobozi bwiza, harimo kunoza imikorere, ibicuruzwa na serivisi.

6. Gukurikirana no gupima
ISO 9001 isaba amashyirahamwe kwemeza imikorere ya sisitemu yo gucunga neza binyuze mugukurikirana, gupima no gusesengura, no gufata ingamba zikenewe zo gukosora no gukumira.

Urutonde ISO 9000 rusanzwe rutanga amashyirahamwe hamwe na sisitemu yo gucunga neza ubuziranenge mpuzamahanga. Mugukurikiza aya mahame, amashyirahamwe arashobora gushyiraho uburyo bunoze kandi burambye bwo gucunga neza ubuziranenge, bityo bikazamura ireme ryibicuruzwa na serivisi, kuzamura abakiriya, no guteza imbere iterambere rirambye ryimiryango.

Kugeza ubu, isosiyete yacu nayo irimo kwitegura gusaba ibyemezo mpuzamahanga ISO. Mugihe kizaza, tuzakomeza gutanga ubuziranenge bwizaflange naimiyoboro ikwiyeibicuruzwa kubakiriya bacu n'inshuti.